Frequently Asked Questions


How can I purchase a gift certificate?

Please call to purchase a gift certificate.

Do you ship internationally?

Yes, we ship internationally. Separate shipping and applicable tarifs apply.

How long does it take for a custom hat to be made?

We require a 2-3 weeks lead time, this time may be extended during the Fall/Winter seasons.  There are rush options with a 60%
charge of the total price of the hat added.

Can I order a hat over the phone?

Yes. We can conduct a phone fitting and assessment provided that you have all the necessary information needed to start production.

What are the advantages of purchasing a hat off the shelf and a custom hat?

At W&W there are not any advantages between the two because all of our hats are tailored to fit its owner perfectly.  There are options
to customize a hat off of the shelf but overall there is nothing like a custom made hat especially commissioned for you. Certain colors are
only available through Worth & Worth’s custom Hats.

How do I travel with my hat?

Worth & Worth offers a seamless traveling hat case with a purchase of $100 and over.  If a hat case is not practical the best way to
travel with your hat is to keep it on your head.

Do you have readily available hats for purchase at your location?

Yes. We have our current seasonal collection on display for purchase with access to off-season materials and sizes on site.

How to Order Hats

We encourage you to order online by using the e-shop or by accessing this link

If you would prefer to place an order by phone, call: 1.212. 265. 2887

We will process your order and contact you to confirm your order and shipping date immediately for all order methods.

Do you make all of your hats?

Yes.  All of our hats are made at our 57th street location in New York City.  Our natural, renewable and sustainable fur felt is pressed and imported from Italy consisting of hare fur, cashmere, and mink fur or any mixture thereof.  Our beaver felt pressed and sent from Tennessee.  Our straw is hand-woven in Ecuador, Italy and the South Pacific.

How much does a custom hat cost?

The starting price for a custom hare-fur felt hat is $350, a custom beaver fur felt starts at $450.  For a custom straw hat please contact us for a quote, there are many types of straw that can be customized, price points start at $250.

What are your hours of operation?

We are open Monday and Tuesday from 10 AM -6 PM and Wednesday through Saturday from 10 AM-7 PM

Are you open to the public or do I need to make an appointment?

We are open to the public, however if you would like to schedule a personal consultation , we would be delighted to arrange a fitting.

Where are you located?

We are located at:
45 West 57th Street
Suite 602
Between 5th and 6th avenue
NYC, NY 10019

Ask A Question

To send us a message, please fill out the form below.
We'll get back to you shortly!