Frequently Asked Questions

Answer

Can I send it to you even if I live outside of New York City or the USA?

Yes. Be sure to include a completed copy of our downloadable PDF repair form with the hat.  Separate shipping rates may apply.

Are you able to repair any type of hat including vintage pieces and women’s hats?

We are able to repair most hats (men and women) dating back to the 19th century, thanks to the tools, techniques and experience we
here at Worth & Worth have been afforded.

How do I determine my head size?

Measure circumference of head just above top of ears, as shown. Wrap a measuring tape gently around head making certain that it lies
midway on your occipital bone (that little bump in the middle of the back of your head).

How often will my hat need to be re-shaped and/or cleaned?

It is recommended to have your hat cleaned and blocked at the beginning and end of each season.

Are you open to the public or do I need to make an appointment?

Yes. Be sure to include a completed copy of our downloadable PDF repair form with the hat.  Separate shipping rates may apply.

What does “Cleaning and Blocking” mean and entail?

Our Cleaning and Blocking service includes a thorough cleaning of the hat material (not including lining and hatband unless otherwise specified.) and full re-blocking(re-shaping) using our age-old hand-carved, wooden hat blocks.  The process is completed by the hands of our skilled craftsman to ensure optimum quality.

Do you have any everyday care advice?

Click here to visit our hat care page, we explain the best way to care for your felt and straw hat.

How long does it take to repair a hat?

It takes 8-10 business days.  There are extra fees for a rush, typically 60% extra of the repair total.

What are your hours of operation?

We are open Monday and Tuesday from 10 AM -6 PM and Wednesday through Saturday from 10 AM -7 PM

What are the costs of repair for a hat/cap?

Click here to visit our services and costs page.

Where are you located?

We are located at:
50E 1/2 57th Street
6th floor
Between Madison and Park avenue
NYC, NY 10019

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